Filters should have the criteria to have Previous Version Response.
2 Votes
1 Comments
S
Sadie Hullposted
9 days ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
Filters should have the criteria to have Previous Version Response.
2 Votes
1 Comments
Sadie Hull posted 9 days ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
0 Votes
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