When I've created a View in the Classic version it has included several Ticket Status options (Pending, Ongoing, Watch & Protect, Reschedule) but when I open the View in the new version it's not showing the multiple choices I've selected in the Classic Mode.
Also, in the New version, it won't allow me to select multiple options for Ticket Status in the search option.
Thanks for the explanation and for following up! It’s possible the initial view was influenced by another active filter, as you mentioned.
If you notice this behavior again or see any inconsistencies between Classic and the new UI, feel free to reach out to our Support team at digtixsupport@irthsolutions.com so we can investigate further.
0 Votes
M
Michael Moschiniposted
3 days ago
Okay, I refreshed back to the New version and the multiple Ticket Status options are showing up. Not sure if maybe I had other option listed at the top next to the Column button. I'll keep checking to see if maybe this is a user issue :)
When I've created a View in the Classic version it has included several Ticket Status options (Pending, Ongoing, Watch & Protect, Reschedule) but when I open the View in the new version it's not showing the multiple choices I've selected in the Classic Mode.
Also, in the New version, it won't allow me to select multiple options for Ticket Status in the search option.
Attachments (2)
classic view ticket status is correct.jpg
385 KB
Ticket Status not holding from created Views.jpg
159 KB
0 Votes
2 Comments
Stuthi Hegde posted 1 day ago Admin
Thanks for the explanation and for following up! It’s possible the initial view was influenced by another active filter, as you mentioned.
If you notice this behavior again or see any inconsistencies between Classic and the new UI, feel free to reach out to our Support team at digtixsupport@irthsolutions.com so we can investigate further.
0 Votes
Michael Moschini posted 3 days ago
Okay, I refreshed back to the New version and the multiple Ticket Status options are showing up. Not sure if maybe I had other option listed at the top next to the Column button. I'll keep checking to see if maybe this is a user issue :)
0 Votes
Login or Sign up to post a comment