"Update Time" is a metric that is only visible/reportable in the Work Item Summary Screen, and not in the PBI or Export options.
Update time is only representative of the LAST update time and not the initial response to an observation, when for regulations and reporting, Exxon and other customers need the FIRST update time to better track when action was taken on a work item.
This is an issue because for procedures and regulations we need to be able to see initial response time without having the time-consuming job of going into each work item to see initial response time.
A good resolution would be to have the report show Initial response time as well as last response date.
0 Votes
1 Comments
L
Lindsay Rennerposted
12 days ago
Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services. As this request progresses, you can expect to find updates here.
"Update Time" is a metric that is only visible/reportable in the Work Item Summary Screen, and not in the PBI or Export options.
Update time is only representative of the LAST update time and not the initial response to an observation, when for regulations and reporting, Exxon and other customers need the FIRST update time to better track when action was taken on a work item.
This is an issue because for procedures and regulations we need to be able to see initial response time without having the time-consuming job of going into each work item to see initial response time.
A good resolution would be to have the report show Initial response time as well as last response date.
0 Votes
1 Comments
Lindsay Renner posted 12 days ago Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services. As this request progresses, you can expect to find updates here.
0 Votes
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