Workload Summary/Manager shows all tickets assigned to a user, even if there has been an ongoing response and it shows as a past due/+72 hour ticket. Having a filter on what appears similar to a ticket summary would be very beneficial for reassigning and reviewing open/upcoming tickets.
1 Votes
1 Comments
H
HEATHER BURKSposted
6 days ago
If the initial response was an ongoing response but then the ticket was closed, would this filter capture that scenario?
Workload Summary/Manager shows all tickets assigned to a user, even if there has been an ongoing response and it shows as a past due/+72 hour ticket. Having a filter on what appears similar to a ticket summary would be very beneficial for reassigning and reviewing open/upcoming tickets.
1 Votes
1 Comments
HEATHER BURKS posted 6 days ago
If the initial response was an ongoing response but then the ticket was closed, would this filter capture that scenario?
0 Votes
Login or Sign up to post a comment