1 – Make the scheduling of time-off the same as “Ticket Notifications.”
This will allow for long sustained rules that don’t need to be manually entered for each day.
2 – Allow a “Notes” section on a user’s profile. For example, if the tech wants to put a note into his profile saying he will be unavailable for a couple hours he/she can add those their self. This isn’t necessarily part of the User section, but would play a part in it.
1 – Make the scheduling of time-off the same as “Ticket Notifications.”
This will allow for long sustained rules that don’t need to be manually entered for each day.
2 – Allow a “Notes” section on a user’s profile. For example, if the tech wants to put a note into his profile saying he will be unavailable for a couple hours he/she can add those their self. This isn’t necessarily part of the User section, but would play a part in it.
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