Auto-Processing Enhancement: Holidays - Specify when this auto folder placement should be applied

Posted less than a minute ago by Jordan Marciniak

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Jordan Marciniak
Jordan Marciniak Admin

When configuring Auto-Processing Rules, the system currently allows for rules to apply under the following conditions/time frames: 

Step 5:  Specify when this auto folder placement should be applied



Any time
During business hours (Monday thru Friday)
During off hours (Monday thru Friday) and weekends
Custom


This is limiting because the system can be customized to have various holidays and specific configurations elsewhere, but routing tickets to another folder or assignment during holiday seasons would better enhance the overall functionality of the software.

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