It would be beneficial for Utilisphere to track how many Mains and Services are marked within each ticket - To essentially add fields that a locator can mark the amount of Mains and Services (separate tracking for each) are involved so that information can be tracked through PowerBi. It's very important to track how many facilites are being marked.
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Lindsay Rennerposted
about 3 hours ago
Admin
Great question. If you’re looking to move forward with the interim approach, your Sales AE can review your specific requirements, help scope the request, and route it to the appropriate teams to have the custom fields added to the response screen and mapped to custom ticket properties for reporting in Power BI.
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J
Jacob Buzaposted
about 5 hours ago
Are we able to add custom fields to the response screen, or do we have to reach out to a sales rep to add the custom fields?
If we are going the Interim route.
0 Votes
L
Lindsay Rennerposted
about 8 hours ago
Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services. As this request progresses, you can expect to find updates here.
In the interim, this can be achieved through existing configuration options: custom fields can be added to the response screen, then mapped to custom ticket properties for reporting and exposed in Power BI. Aside from the custom response screen setup, this is handled through standard configurations on the Irth side. You can reach out to your Sales Account Executive to review and scope custom response screens.
It would be beneficial for Utilisphere to track how many Mains and Services are marked within each ticket - To essentially add fields that a locator can mark the amount of Mains and Services (separate tracking for each) are involved so that information can be tracked through PowerBi. It's very important to track how many facilites are being marked.
0 Votes
3 Comments
Lindsay Renner posted about 3 hours ago Admin
Great question. If you’re looking to move forward with the interim approach, your Sales AE can review your specific requirements, help scope the request, and route it to the appropriate teams to have the custom fields added to the response screen and mapped to custom ticket properties for reporting in Power BI.
0 Votes
Jacob Buza posted about 5 hours ago
Are we able to add custom fields to the response screen, or do we have to reach out to a sales rep to add the custom fields?
If we are going the Interim route.
0 Votes
Lindsay Renner posted about 8 hours ago Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services. As this request progresses, you can expect to find updates here.
In the interim, this can be achieved through existing configuration options: custom fields can be added to the response screen, then mapped to custom ticket properties for reporting and exposed in Power BI. Aside from the custom response screen setup, this is handled through standard configurations on the Irth side. You can reach out to your Sales Account Executive to review and scope custom response screens.
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