Credential: User History and Management
Purpose/Overview
In this article, you will learn how system administrators can view and manage a student’s progress within a credential. This feature allows admins to track credential history, review completion status, and make manual updates—such as changing a student’s state, restarting a credential, or marking steps as complete—when exceptions or special circumstances occur. It is designed for system administrators who need accurate visibility and control over credential progress to support compliance, reporting, and training oversight.
Navigation Path:
To access this feature, go to: Irth Training > Main Menu > Tools > Credentials
TABLE OF CONTENTS
Things to Know:
- Permissions:
- Only System Administrators can view credential history and manually manage a student’s credential status.
- Platform:
- Available in the Irth Training web application. Browser behavior may vary slightly based on configuration, but functionality is consistent.
- Important Behaviors:
- Restarting a credential will permanently delete all existing progress for that student.
- Manual changes should be made carefully, as they directly impact training records and reporting.
Key Benefits/Use Cases:
- View Learner Progress: Administrators can quickly view where a student is in a credential, improving visibility into training readiness and compliance status.
- Resolve Training Exceptions: Manually update a student’s status when coursework is completed offline or needs to be overridden.
- Credential Management: Remove, restart, or adjust a user’s credential progress to keep training data accurate and up to date.
How It Works:
View Current Status & Progress
To view a student’s progress through a credential:
- From the Main Menu, select Tools > Credentials.
- Search for and open the desired credential.
- From the Overview tab, select the All People search option.
- Search for and select the student.
Once selected, the student’s current status and history of completed items are displayed.
(Example statuses may include Assigned, In Progress, Completed, or Removed.)
Add, Remove, or Restart a Credential
In the top‑right corner of the student history view, select the three‑dot menu to manage the student’s credential assignment.
Available actions include:
- Change Status: Update the student’s current credential state.
- Restart Credential: Delete all progress and restart the credential from the beginning.
- Remove from Credential: Completely remove the student from the credential.
NOTE: Restarting or removing a credential cannot be undone and will affect reporting.
Manually Complete Current Step
In some scenarios, you may need to manually mark a step as complete.
- Open the student’s credential history.
- Click the More menu (3 dots) in the To-do section and select Mark Complete.
This action immediately updates the student’s progress within the credential.
Related Features/Next Steps:
FAQ/Troubleshooting:
Q: Why can’t I edit a student’s credential status?
A: Only users with System Administrator permissions can manage credential history and status.
Q: What happens if I restart a credential?
A: All progress is permanently deleted, and the student starts the credential from the beginning.
Q: Can I undo a manual completion or restart?
A: No. These actions immediately update the student’s record and cannot be reversed.
Questions? Contact us!
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